How to use the TicketBytes App
The TicketBytes App is a very quick and effective tool for scanning tickets and vouchers during your event to maximise the throughput of your visitors. This ensures minimal queue lengths for larger events such as Firework displays where you need to admit thousands of visitors in a very short time. You may operate multiple gates with multiple scanners at each gate.
Previously you would have needed to download and install the App from Google or Apple but the new TicketBytes App is simply accessed by the following link.
The App will ask for permission to use your camera in order to scan the QR voucher. No personal data nor files are accessed. You should install the App or save a bookmark in iOS.
If you haven't logged in to your website before please use the password reset function (link below the login page on your website) and enter your name and private email address.
Login with your username for this website e.g. my.name
On login you will need to go to the Settings page to choose the Event etc.
The "Burger" top left opens the menu
Go to the Settings page and select the Event and Session (usually All). Here you may adjust sounds, vibrations and font-sizes to suit you
You may now start scanning the QR coded vouchers in either paper form or as displayed on a smartphone or tablet. The display shows some statistics.
The scanning process is quick and gives feedback as to success or failure. Green is good, Red not found or Orange already scanned. QR vouchers cannot be scanned twice.
Depending on the date/time of the Event and Session, what is available may be limited.
If the scan fails you may be asked to refer the member to another Registration Desk. That depends on the procedure.
If the QR voucher cannot be scanned you may search for the member and check-in from there
Manually check-in this member - touch the name, and again to check-out
Manual check-in should be a last resort because it slows down the flow especially where there are lots of people queuing to get in.
The name that is displayed may not be the one presenting the ticket if the registration was made on their behalf.
